Jaipur: Rajasthan State Road Transport Corporation (RSRTC) has announced its plans to establish an online monitoring system to address passenger complaints effectively. This initiative will aim to enhance the quality of RSRTC bus services rendered to passengers. Sreya Guha, the additional chief secretary for transport department, emphasized the importance of ongoing efforts to enhance passenger services during a review meeting held on Tuesday, instructing officials to prioritize this task.
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Importance of Developing Online Complaint Monitoring System
Below is a few advantages of introducing e-complaint system in RSRTC to enhance quality travelling experience to passengers.
- Increases efficiency: The e-complaint system streamlines the process of registering and addressing passenger’s grievances, leading to quick resolutions and increased efficiency in handling complaints.
- Provides accessibility: Passengers can register their complaints anytime and anywhere using the internet service. It eliminates the need for physical presence to lodge complaint, thus increasing the accessibility for all passengers.
- Offers transparency: Passengers can easily track the status of their complaints in real-time, ensuring accountability and trust in the e-complaint system.
- Provides scope for improvement: With the help of e-complaint system, authorities can work their areas of improvement and implement effective measures to tackle underlying issues.
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Conclusion
RSRTC (Rajasthan State Road Transport Corporation) has taken an initiative to develop an online complaint system to address passengers problems efficiently. This iniatitive will help authorities to resolve passenger’s complaints instantly and provide quality RSRTC bus services to their passengers.